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Call Center Business Plan

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Post time 22-6-2016 06:19 PM | Show all posts |Read mode
Call Center Plan
Staff Needed :
Call Centre Agent : 5 person
Admin                 : 1 person
Salesman            : Existing you have (or 3)
Manager              : -
Law of Average
10 calls : 3 appointments : 1 buy
Minimum Margin
1 day : 80 calls : 5 staff : 50% Loan approved : 20 sales
20 days : 80 calls : 5 staff : 50% Loan approved : 400 sales
Minimum Margin : RM300/case
REVENUE : 400 sales = RM120,000
Starting Cost
6 Laptop : RM7,000
5 Line     : RM1,500
Office Equipment + Desk : Optional
Monthly Fixed Cost
Fixed Salary : RM1,800 x 6 person (Admin + 5 Call Agent)
Phone Bill     : RM2,000
Staff Salary
Call Agent : RM1,800 + Commission (RM300/unit)
Salesman : RM900 + (RM700/unit) note : If customer no request discount or free gift
Admin : RM1,800
Operation Flow
This part I will discuss further as typing is not easy to explain.
Quotation
Initial : RM50,000
Contract : I will take care of the entire operations and duplicate to the manager
3 Months Period Revenue : RM60,000/month
6 Months Period Revenue : RM120,000/month
I would like to further discuss on the profit sharing and company growth.
Note : Figures showing are at minimum margin, and I did not include chances of trade in vehicle sales.
Regards,
Chris Seow
012-9209862

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