Call Center Plan Staff Needed : Call Centre Agent : 5 person Admin : 1 person Salesman : Existing you have (or 3) Manager : -
Law of Average 10 calls : 3 appointments : 1 buy
Minimum Margin 1 day : 80 calls : 5 staff : 50% Loan approved : 20 sales 20 days : 80 calls : 5 staff : 50% Loan approved : 400 sales
Minimum Margin : RM300/case REVENUE : 400 sales = RM120,000
Starting Cost 6 Laptop : RM7,000 5 Line : RM1,500 Office Equipment + Desk : Optional
Monthly Fixed Cost Fixed Salary : RM1,800 x 6 person (Admin + 5 Call Agent) Phone Bill : RM2,000
Staff Salary Call Agent : RM1,800 + Commission (RM300/unit) Salesman : RM900 + (RM700/unit) note : If customer no request discount or free gift Admin : RM1,800
Operation Flow This part I will discuss further as typing is not easy to explain.
Quotation Initial : RM50,000 Contract : I will take care of the entire operations and duplicate to the manager 3 Months Period Revenue : RM60,000/month 6 Months Period Revenue : RM120,000/month I would like to further discuss on the profit sharing and company growth.
Note : Figures showing are at minimum margin, and I did not include chances of trade in vehicle sales.
Regards, Chris Seow 012-9209862
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