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[Tempatan]
Bukan bazar ramadan:ZUS Coffee memohon maaf selepas pelanggan yang mempunyai penyakit Crohn termakan kek berkulat
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Edited by YgBenar at 13-4-2022 04:14 PM
Recently, ZUS Coffee made headlines after a customer had purchased a cake from their Palm Mall outlet in Seremban, which appeared to have mould in the centre of it.
The customer, Diviya D, took to her Twitter page to express her dissatisfaction over the incident, adding that she has Crohn’s disease, which renders her digestive system to be extremely sensitive.
She wrote, “I’m a regular customer and today, I just lost it. Bought your Soya Cincau Cream cake and when I first ate it, it tasted really sour and I thought that was how it was supposed to taste. And halfway, I see MOULD in the cake??”
Diviya also pinpointed that she had just recovered from Covid-19 and she has Crohn’s disease, which causes inflammation of digestive tracts
On top of that, my immunity is very low because I take medication for my disease. This puts me at a very high risk of food poisoning,” she shared.
ZUS Coffee has since apologised to and compensated the customer, and has recalled and off-boarded the product pending an investigation into this matter.
ZUS Coffee has since apologised to and compensated the customer, and has recalled and off-boarded the product pending an investigation into this matter.
In a statement shared to WORLD OF BUZZ, they said, “As a local home-grown brand, nothing is more critical to ZUS than the safety and well-being of the community we serve while we strive daily to make coffee more accessible for everyone. We adhere to strict food safety and quality standards at all times and only work with reputable suppliers and vendors who do the same.”
“Thus, we are deeply sorry and regret that the Soya Cincau Cream cake incident has arisen on 8 April 2022, to a customer of ours who received and consumed a Soya Cincau Cream cake that appeared to be mouldy. Upon receiving the news, we recalled all Soya Cincau Cream cakes and off-boarded the product nationwide to prevent similar cases.”
They have since reached a settlement with the customer by fulfilling her request for free drinks for a period of time and also by offering medical compensation for any health concerns related to the incident
We are grateful that the customer continues to support our brand despite her experience.”
“We are deeply sorry to our dear customer and community for the disappointment caused. However, we are grateful for the continued support from our community as a local home-grown brand and we promise to always do better. We will not rest until we make our fellow Malaysians proud,” ZUS Coffee added.
Source: Provided to WOB & Diviya D | Twitter
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Uish...nampak benor lamanya...rela lagi sis beli kek murah kat 7e / kkmart. bior le murah, janji memang packed secaraa hygenic dan siap ada expiry date. |
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siap dah nak habis makan. naya  |
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uori replied at 13-4-2022 12:43 PM
siap dah nak habis makan. naya
Artinya sedap la tu walaupun dalam sour2 berkulat. |
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orangbiasaje replied at 13-4-2022 08:41 PM
Uish...nampak benor lamanya...rela lagi sis beli kek murah kat 7e / kkmart. bior le murah, janji mem ...
Ya, murah dan terjamin lagi kek di kedai seperti 7E.
Kek gulung perisa strawberi 7E sedap sangat di tekak kita. Kalau beli tak cukup satu. Berebut dengan anak. |
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awanearisu replied at 13-4-2022 08:51 PM
Ya, murah dan terjamin lagi kek di kedai seperti 7E.
Kek gulung perisa strawberi 7E sedap sangat ...
Uish tu mmg sedap... |
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Kek sampai berkulat, ewwww |
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awanearisu replied at 13-4-2022 08:51 PM
Ya, murah dan terjamin lagi kek di kedai seperti 7E.
Kek gulung perisa strawberi 7E sedap sangat ...
Anak iols cukup suka
Slalu la iols.singgah 7e pagi2.sebelum htr dia ke sekolah utk.beli ni.masa sebelum posa |
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ice chocolate dekat zus ni pun x sedap
even jus pun sangat manis
padahal dah minta less sweet
cannot comment on the coffee or tea
sbb meols x minum those
tapi ramai ya suka zus ni
btw, acik ni x reti nk complain via the right channel kah?
semua nk masuk media sosial
meols complain starbucks salah bagi air pun via email
tak de plak nk masuk twitter
tapi starbucks punya cs macam hanat
x reply pun on my complain
so far, KFC, mcD laju je call balik once submit complain
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rasanya kes ni lama dah ni
btw..zus coffee ni best ka..tak pernah nampak.mana mana |
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Kopi dia sedap. Tapi cake tak pernah try. |
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tak sedap pun kopi zus ni
mcm x pekat sgt kopinya..cemana nk explain eh? tp kopi mcm cair la
mcm bukan kopi
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Tak pakai mask, tak pakai glove…rambut gugur boleh kumpol buat wig…rega mahal tel aviv, lauk pauk mentah roti john berkulat, nasik dagang berlendir, puding berbuih guna telor x fresh…muntah, cirit panas anak2 org..lagi…lagi.. |
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Aritu Beli anis chocolate cake kat caltex , iols baru cedok terus jumpa kulat warns Oren hijo kat Dalam kek. Nasib cashier caltex refund. Dia ckp baru semalam masuk kek ni.padahal expired date die pun dah kene tampal baru |
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Bygkn sejenis org yg terus ngap satu kek terus masuk mulut tu...alamatnya tak sempat la nk nmpk kulat tu .....nyummehhh.... |
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Sbb tu dia guna medium media social....
Kalau by email kang tah bila nak dpt reply....lgpn dpt lebih ganti rugi la kot nak baiki reputasi....
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cmf_premierleag replied at 13-4-2022 09:59 PM
tak sedap pun kopi zus ni
mcm x pekat sgt kopinya..cemana nk explain eh? tp kopi mcm cair la
mcm buk ...
Akak tak suka minum kopi sebab akak suka tidur |
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cmf_premierleag replied at 13-4-2022 11:15 PM
kalo tak suka kopi, cer uols minum coke...komfem x ngantuk
Akak suka koko hazelnut Tealive, nyum nyum nyum |
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iols suka Zus Coffee. tapi setakat ni beli drinks je la. cakes/pastry tak penah beli lg. Fav iols green tea latte guna soy milk. pehhh sedap. |
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Post time 13-4-2022 04:06 PM
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