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URGENTLY NEEDED:Customer Service Executive (40)

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Post time 8-5-2013 03:29 PM | Show all posts |Read mode
Customer Service Executive (40)
MYR 1800 - 3000 + KPI Allowance
Petaling Jaya (Selangor)
Responsibilities:
•To be a one stop shop to all consumerbanking customers by providing accurate & timely information on product& services, relevant to their needs
•Assist customers in fulfilment of theirtransaction or servicing requests via the telephone
•Achieve first call resolution in allcustomer interactions, where possible
&#8226romote the use of automated channels andits benefits to customers
•Acquire new business by proactive tag on& generate new sales opportunities
•Leverage on continuous improvement journeyby proposing & giving suggestions/ recommendations on workflowimplementation & productivity improvements
Requirements:
•Candidate must possess at least aPrimary/Secondary School/SPM/"O" Level, HigherSecondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
•Fresh graduates are encouraged to apply.
•At least 1 year(s) of working experiencein the related field is required for this position.
&#8226referably Junior Executives specializingin Customer Service or equivalent would be an added advantage.
•50 Full-Time position(s) available.
•Consistent work history with minimal “jobhopping” on CV. Long Durations of Tenure at prior organizations Preferred.
•Ability to read, speak, write/spell inEnglish in Proficient Manner
•Ability to speak in Mandarin would be anadded advantage
•A sound knowledge of telephone etiquetteand customer service. Experience handling escalated callers Preferred.
•Attention to detail; ability tocomprehend, capture as well as interpret customer inquiries via the phoneand/or email
•Outstanding customer service skills;Highly customer focused, with a desire to resolve each           customers’ issue
&#8226C Skills in Windows Environment
&#8226roficient in basic MS Office applications(Outlook, Word, Excel)
•Typing proficiency of 35 wpm and accuratedata entry skills
•Strong interpersonal skills
•Ability to manage difficult customersituations
•High analytical skills; Good problemsolving skills
&#8226leasant personality and positive workingattitude
•Ability to work a changing schedule, asdictated by customer needs
•Rotating Shift Working Hours (24x7)
Please submit your detailed resume withphotograph to [email protected]
Thank you for your interest. ONLY SHORTLISTED CANDIDATES WILL
BE NOTIFIED.

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