tugas seorang pendengar

Mansairaku

Originally posted by my-alja at 30-10-2007 09:45 AM
apa tugas kita sebagai pendengar?....

depends "siapa" that person pada kita,
and "siapa" kita pada that person ....

Sofie_Munir

Listen without interrupting

It takes courage to stand up and speak,and even more courage to sit down and listen.

niawafi

dgr j la sbb nk amek ati
kdg2 tu otak sebok cari jln cmn nk stop kn die punye cerite

seribulan

dengan secara objektif...jgn menjadi subjektif @ prejudis...

juju_amin84

mndgr n beri pendpt ......
hope org yg luahkn akan rase lebih lega ..
kalo leh tlg settlekan ..tlg ....
memahami sifat2 manusia .....pun boleh gaks ...
tmbh penglmn n spy lebih berhati2 dan berfikir dgn lebih teliti b4 buat sumethin dlm hidup .....

cranko21

kekadang yg jadi pendengar tu pub silap haribulan leh sakit mental gak..

cranko21

hehehehee. bontoto.
jgn si pendengar pun masuk spital mental dah lerrrrrr

my-alja

cermin bak kata pak aji...

org datang carik kita segala jenis cerita sebab kita sudi mendengar...mendengar dgn ketulusan supaya dia lega...

org bergosip dgn kita sebab kita pun kaki gosip ...cerminkann

tak nak jadi kaki gosip, jgn dgr gosip org lain...btol tak?

ajinomotonosuga

Mirror mirror in the world,  who is the greatest of 'em all ?

dutchy

Originally posted by my-alja at 30-10-2007 09:45 AM
apa tugas kita sebagai pendengar?....

mendengar ngan tekun..kdg2 org hanya memerlukn kiter sebagai pendengar
tanper prejudis terhadap mereka

tk guner wit pung..so why not?

RedAlert

I guess there can be two ways to go about it:

1) become an active listener - totally engaging oneself in the communication, evaluating what's being talked about and being directly involved in the communcation
2) or a passive listener - only give response when necessary, there may be lots of "ooohhs, aaahhhs, hmmmm, riiiiighhtttt....".

But then sometimes you can also hear somebody talking and not listen to him/her..... org Melayu cakap "bingal"

estrellas

apa tugas kita sebagai pendengar?....

1. Of courselah, mendegar whatever yang dicakapkan
2. Try not to be prejudice..open our mind
3. Try to put ourself inside their shoes....
4. Pls pls elakkan opinion yang negative if you want to say something to them

manakautau

Win-win situation....Yg mendengar haruslah memupuk sikap ikhlas mahu mendengar...yg mahu didengar pula hendaklah  menyemai sikap bertanggungjawab dalam aper yg hendak didengarkan....hasil akhirnya, yg baik saja.

[ Last edited by  manakautau at 13-11-2007 01:11 AM ]

suria8782

ya betul tu manakautau...
sebab selalu jadi tmpt kekawan meluah pasaan,
so bila tekena taim kita pon mood agak kureng nk melayan
tu ,diam jer/ wat2 bizi,n bila dah ok sket baru ler layanz n jadi pendengar
yang setia..walopon mereka2 itu tak tau/tak pernah tau masaalah haku lbh
kronik dari derang sebenar nyer...sigh..

pesona1

To be a good listener, you should:

• Place yourself in the other person's shoes. It is oftentoo easy to wonder about how what the other person is telling youis impacting you. As you worry about this, you reflect any tension, annoyance, orirritation back in your body gestures and facial expressions. Activelistening is not about inward thinking. Instead, you must draw awayfrom the temptation to do this by looking at the issues from theother person's perspective and actively trying to see his or herpoint of view. It is not a good idea to consider yourself to besmarter than the speaker and assume that if you would have been inhis or her shoes, you would have seen your way through the problemmuch faster.
• Remove all distractions. Give the speaker 100% of your attention. Turn off cell phones,:call: do not let your eyes wanderabout looking for a break,:tea: and politely brush aside anyinterruptions such as waiters or people who suddenly spot you andwant to say "hello." It may be easiest to arrange to talk somewherethat such distractions will not occur.
• Practice the empathetic sounding back technique. :flower:Atappropriate intervals during the conversation, it is helpful to"summarize and restate" and/or "repeat and encourage" the mainpoints:
  • Repeat and encourage: Repeat some of the things said bythe speaker. At the same time, encourage the speaker with positivefeedback. For example, you might say: "You didn't enjoy having totake the blame. I can see why." Go easy with this technique,however, because if you overwork it, it may come across as beingpatronizing.
  • Summarize and restate: It is also very useful tosummarize what the speaker is saying and restate it in your ownwords. This is a form of reassuring the speaker that you have trulybeen listening to what he or she is saying. It also provides thespeaker with an opportunity to correct any mistaken assumptions ormisconceptions that have may have arisen during the course of theconversation. This is an especially good technique to try when youfind yourself getting frustrated or restless in yourlistening.
• Do not interrupt with what you feel or think about the topic being discussed. :hug: Wait for another person to ask your opinionbefore interrupting the flow of discussion. Active listeningrequires the listener to shelve his or her own opinionstemporarily, and await appropriate breaks in the conversation forsummarizing. Abstain from giving direct advice. Instead, let him orher talk the situation out and find his or her own way. Besides, ifhe or she takes your advice and something goes wrong, he or shewill be likely to blame you (whether he or she tells you ornot).

pesona1

Ni sambungannya...

• Ask meaningful and empoweringquestions.:handshake: Do not seek to probe or make the other persondefensive. Rather, aim touse questions as a means by which thespeaker can begin to reach his orher own conclusions about theconcerns or issues being raised. Once youhave shown empatheticlistening, it is time to move into empoweringlistening byre-framing the questions that you ask the the speaker. Forexample:"You didn't enjoy having to take the blame. But I cannotunderstandwhy you feel blamed rather than merely being asked not todosomething that way." Wording the question in this manner presentsthespeaker with a need to respond directly to your lack ofgraspingsomething. In the process of doing so, the speaker shouldbegin to movefrom a more emotional response to a more constructiveresponse.
• Wait for the person to open up.:victoryn the process ofencouraging a constructive response, an activelistener mustcontinue to be patient and let the speaker acquire his orher fullflow of thoughts, feelings, and ideas. Keep yourself in his orhershoes and try to estimate why he or she is in such asituation.
• Use body gestures and facial expressions toexpress your interest and to unearth what is left unsaid.Active listening involves the entire body and face--both yours andthat of the speaker:
  • Your expressionook interested and meet the gaze ofyour speaker from time to time. Donot overwhelm the speaker bystaring intently, but do reflectfriendliness and openness to whatyou are listening to.
  • Read between the lines: Always be alert for things thathave been left unsaid or for cues that can help you gauge thespeaker's true feelings. Watch the facial and body expressionsof thespeaker to try to gather all information you can, not just fromthewords. Imagine what kind of state of mind would have made youacquiresuch expressions, body language, and volume.
  • Speak at approximately the same energy level as the otherperson. This way, he or she will know that the message isgetting through and that there is no need to repeat.
• Be patient :2cool: and respect pauses.Do not jump to speak up after the speaker hascome to his or her ownconclusions or resolutions and there is apause. It is possible thatmore is yet to be said by the speaker.Let the speaker be the first tobreak this silence.You can always comeback with your solutions or suggestions next timeyou talk, or thespeaker may ask you to clarify your thoughts or offermore opinionsat the time. Listening is about understanding anotherperson, notabout making suggestions (unless asked)
• Try to reassure the speaker that all is well.Whateverthe conclusion of the conversation, let the speaker know thatyou have been happy to listen and to be a sounding board. Make itclearthat you are open to further discussion if need be, but thatyouwill not pressure him or her at all. In addition, reassurethespeaker of your intention to keep the discussion confidential.Offerto assist with any solutions if you have the ability, time,andexpertise. Do not build up false hopes, however. If the onlyresourceyou can provide is to continue to be an active listener,make that veryclear; in and of itself, this is a very valuablehelp to any person.
• Accept that everyone has a unique thought process and waysto express himself/herself.Too often we jump to conclusionbefore others finish talking because weplace information we hearinto our own thought process. Try not to dothat. Instead, look forfine differences if it sounds like the speakermay be agreeing withyou, and look for areas he or she might indicateagreement if itsounds like an objection. Understand that you do notneed 100%agreement to reach the same decision.

pesona1

Here are the tips to be a good listener:

• Never criticize while listening, and never attack anotherperson for his or her feelings. This spoils your reputation as alistener and will completely remove the speaker's motivation tospeak up.
• 
  
• Listening is about creating a caring environment in which theother person feels encouraged by your ability to understand.
• 
  
• The more you listen, the more trusted you become.
• 
  
• The more difficult listening becomes, the more important it isto listen.
• 
  
• Remember that when your counterpart feels that he or she hasbeen listened to, he or she is much more likely to listen to yourideas. On the contrary, if no one ever listened to each other, thenthey would fall victim to bad listening, and would not have achance to fully express themselves. Your desire to express shouldbegin with listening well to others.
• 
  
• Postpone an important conversation if you are not in the moodto listen. It is better to not talk about it if you are not readythan to try to force through a conversation where you are toodistracted by emotions, worries, and other things that prevent youfrom listening.
• 
  
• Avoid phrases that imply that you have not listened fully tothe points communicated to you such as "Yeah but..." Instead, learnto use phrases that provide confirmation that you have heard theother side fully, such as "I see. Now tell me what you would say tothis...":eek:
• 
  
• Keep in mind that sometimes we need to listen "between thelines," but there are times when we need to absorb things at facevalue. When we listen intensively, our minds are often busy placingwhat we hear into the situation and our emotions, which createsbarriers to our ability to listen fully what is being said. This issimilar to making judgments and drawing conclusions before all hasbeen said. Don't do that. Take it at its face value and go with theflow.

pesona1

harap membantu serba sedikit kepada yang sudi menjadi pendengar...:kiss: (gambo telinga tampa lak)

Listening is an essential part of communication, and it is different from hearing. Being a good and patient listener helps you not only solve many problems at work or home, but also to see the world through the eyes of others, thereby opening your understanding and enhancing your capacity for empathy.:flower:

sepuluh_nama

tugas  pendengar  adalah  memproses   apa yg didengarnya ke dalam bentuk  apa yg difahami

my-alja

thanks pesona...

never critic ...hahahhaha...nie memang susah nak buat, kalo yg duk citer sememeh cam tulang sotong...wakakakakak

memang wa belasah, tapi yg peliknya dia mai balik....