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Berlepas 20 saat lebih awal, syarikat keretapi minta maaf
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Japanese rail company apologises after train departs 20 seconds early
A Japanese train company has apologised to passengers after a train departed 20 seconds too early.
While late-running services are a constant gripe for National Rail users, Tokyo commuters have to worry about the opposite in a country renowned for its punctual transport.
It was scheduled to leave Minami-Nagareyama Station at 9:44:40 local time on November 14, but it actually departed at 9:44:20.
The company’s management team issued a statement apologising for the early departure on the Tsukuba Express line.
“We sincerely apologise for the inconvenience caused,” the company said.
“The crew did not sufficiently check the departure time and performed the departure operation.”
They assured customers that staff had been given additional training to ensure it doesn’t happen again.
The company added that no one missed the train as a result of the early departure and confirmed no complaints had been made about the incident.
Commuters have been joking about the apology on social media, with many recalling their own experiences on late-running public transport.
“Tokyo train company’s apology for 20-second-early departure is one of the best things about Japan,” tweeted one.
Another wrote: “I once had an Israeli bus driver laugh at me after he closed the door on my hips and drove off with my legs hanging out of the bus. I am so envious of Japan right now.”
A UK commuter posted: “They apologise for being 20 seconds early, and yet you don't get an apology from any major UK train company until they're over 2 hours late.
Schuyler Velasco wrote: “I took a commuter train in Tokyo that was 2 minutes late, and there were profuse apologies. It was 2 minutes late because there was an earthquake.”
The wrong sort of leaves, excessive heat and llamas on the line are just some of the bizarre reasons previously given for train delays in the UK.
http://www.telegraph.co.uk/news/2017/11/16/japanese-rail-company-apologises-train-departs-20-seconds-early/amp/ |
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Author |
Post time 17-11-2017 01:23 AM
From the mobile phone
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Tokyo train company’s apology for 20-second-early departure is one of the best things about Japan
Taking the time to sincerely think about the question “Who cares?” after a minor screw-up is part of what makes life in Japan great.
Japanese trains are awesome for a number of reasons, not the least of which is how amazingly punctual they are. But on Tuesday, a train on the Tokyo-area Metropolitan Intercity Railway Company’s Tsukuba Express line failed to stick to its timetable.
The line connects Akihabara in Tokyo with Tsukuba in Ibaraki Prefecture, and on weekday mornings there’s supposed to be a northbound train that leaves Minami Nagareyama Station at 9:44 a.m. However, on November 14, the train instead left at 9:43:40, 20 seconds earlier than it’s supposed to.
Before the day was done, the Tsukuba Express management issued an official apology, posted to the company’s website.
The statement reads:
On November 14, at approximately 9:44 a.m., a northbound Metropolitan Intercity Railway Company (main office in Tokyo, Chiyoda Ward, President & CEO Koichi Yugi) train left Minami Nagareyama Station roughly 20 seconds earlier than the time indicated on the timetable. We deeply apologize for the severe inconvenience imposed upon our customers.
I doubt most people would even notice a 20-second difference, and with trains coming every four minutes on the Tsukuba Express line in the morning, does it really make much of a difference?
But then I thought about it a little more, and realized that because Japanese trains are usually so punctual, some people plan their rail commutes so that they arrive at the platform just as the cars are pulling up (plenty of people even synchronize their watches with the clock at their local station). It stands to reason, then, that at least a few people would miss a train if it left 20 seconds earlier than usual, and even if there’s another coming in four minutes, adding four minutes to that leg of their commute might cause them to miss other transfers on the way to their destinations, with the effect snowballing enough that they end up being late for work or school.
Four minutes times a few transfers could cause someone to be 15 minutes or so late, and while that’s not a huge difference, it’s still an inconvenience, and a potential embarrassment, for the people affected, and all because Metropolitan Intercity Railway Company didn’t deliver on its promise that the train would leave at 9:44, not 9:43:40. Even if that’s not the sort of mistake that absolutely demands an apology, there’s nothing wrong, and definitely something admirable, about taking a moment to say sorry for any problems that the early departure may have caused.
So yeah, if someone at Metropolitan Intercity Railway Company got reamed out by his boss for a 20-second screw-up, I feel for him, since I don’t think it’s worth getting that bent out of shape about. But at the same time, the fact that Japanese companies care so much about customer satisfaction, consistently try to look at things from the end-user’s point of view, and are willing to offer a sincere apology even for understandable inconveniences is, really, one of the most beautiful parts of Japanese society, and one of my favorite things about living here.
https://en.rocketnews24.com/2017/11/16/tokyo-train-companys-apology-for-20-second-early-departure-is-one-of-the-best-things-about-japan/amp/ |
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When it comes tu punctuality, no one beats the Japanese!
20 saat cepat pun kena mintak maaf. |
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tu budaya jepang
kalo sini dah la lambat lemau pemalas byk alasan
nak minta maaf jauh skali
tu budaya mesia
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jepun kot opkos la noks..
bukan macam kat mesia.. cakap jam 9.. datang jam 10.. pastu buat bodoh senyum kambing sesambil mengucapkan kalimah2 suci.. puhleaseeeeee
takut babi, tapi perangai macam babi.. |
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Wow!!20 saat je pun. Tapi yelah kat jepun. Kalau kat malaysia memang pelik bin ajaib la |
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KTM komuter dlu 50minit x nmpk bayang...dgn staf2 pn hilang |
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Sini ktm la selalunya lemau.
Bas kt kampung me patut sejam sekali jalan, berjam2 x jalan selamba je kerani kaunter buat muka x bersalah |
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“The crew did not sufficiently check the departure time and performed the departure operation.”
They assured customers that staff had been given additional training to ensure it doesn’t happen again
rasanye krew die kene lanyak lah cukup2 |
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wallawei
kalau lah malaysia gini..
sujud syukur pengguna public trnasport taw |
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Sementara ni, keretapi buatan Jepun (Hitachi) lambat sampai 40mins, aircond bocor air mcm aur terjun di UK. Hari pertama dah gagal...kualiti jepun dah hancur.
[youtube]sgxucWAGRYA[/youtube] |
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jepun tak pernah mengecewakan.Sebab tu iols suka sangat berkuntum kat jepun tu.Public transport walau mahal tapi service memang terbaik
Malaysia ni hari hari lambat.
aku pun terkena ngan AirAsia hari berlepas awal. |
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yup..mmg takda tandingan.kalo kat stesen tulis perjalanan 1 jam...mmg sejam la sampai.
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kalau dah bangsa pelahap babi.. tetap busuk..
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fushimi replied at 17-11-2017 08:58 AM
jepun tak pernah mengecewakan.Sebab tu iols suka sangat berkuntum kat jepun tu.Public transport wala ...
Betul sgt
2 minggu kat sana mmg naik semua jenis train.
Dari subway, train to bullet train.
Semua tip top |
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kalo kat sini lewat 10 minit pun kata on the wayyyy..lps 1 jam baru smp..tu yg ada pepatah janji melayu, nak tunjukkan betapa tak punctual nya melayu ni |
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apsl korang merempan psl lewat2 ni?ini kes cepat.kat negara kita takde kes ni.so topic dah out of context.... |
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ade japaneses marah le..derang x sempat naik train tu..dh lari2 nak naik..sekali train tu tercepat plak..
tu pasal la kne mintak maap..pastu nti mengganggu sistem train yg lain...
1 sec amat berharga ya kat nipon.. |
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cikgu sekolah... ustaz.. pemimpin sellau saja sebut suruh tiru punctuality jepun... tp ni berkaitan dgn sikap sesuatu bangsa la aku rasa.. bangsa melayu yg selalu lambat dan lembap ni mustahil akan dpt tiru bangsa jepun... kalau ada seorang dua nak tiru pun alan gagal sebab sistem kita memang ke arah melambatkan.. |
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jepun ni kalau disuntik agama islam kt rakyat dorang insyaAllah bole jadi muslim sejati
dorang amanah, jujur, punctual, bersih, sopan - mmg dh ada ciri2 islam tu tp sayang dorang jauh dr fitrah... kebanyakan dorang pn aetis xde agama..hidup dorang kosong...
smpai 1 tahap dorang dh lakukan benda2 baik tp still tak achieve pape tu yg ramai bunuh diri
sayang kan...cahaya islam kt jepun susah nk sampai
sikit je islam kt sana
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