Job Vacancy: Customer Service (Japanese Speaking)

nancssee1491

Job Vacancy: Customer Service (Japanese Speaking)

Location: KL

Monthly Salary: RM3000-RM5000

Tasks and Responsibilities:
• Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (APAC)
• Efficiently process Order Entry creation (SAP Open Text or SAP VA01).  – all order types & customers: Standard orders; Sample Orders; EDI; Export; Consignment…Full data completeness as a focus.
• Keep Customer Service colleagues – China & Southeast Asia Hub informed proactively in case of problems which would prevent execution / Momentive ability to Serve.  
• Act as a single point of contact for all internal inquiries related to order entry.
• Analyze data from SAP; identify open issues and take action: customer master data / material master data.
• Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA.

Requirements:
• Bachelor’s degree/Diploma/ with 1 – 2 years of Customer Service Experience.
• Manufacturing industry exposure/experience is preferred.
• Mastery in BOTH English & Japanese (any other language is a plus)
• SAP SD Module hands on working experience preferred.
• Flexibility to any shift.
• Clerical and administrative skills, including data entry, advanced filing and document management
• Proficient with standard word processing, spreadsheet, and presentation software packages
• Understanding of order processes, systems configurations and documentation requirements
• Ability to effectively communicate issues and request resolution from more senior staff.
• Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request.
• Attentive to details.
• Ability to maintain composure under stress, a sense of urgency when performing tasks, excellent organizational skills.

Interested, please send your resume to zhinmei.joo@momentive.com (Strictly NO PM, please.)