URGENTLY NEEDED:Customer Service Executive (40)

trieccia

Customer Service Executive (40)

MYR 1800 - 3000 + KPI Allowance

Petaling Jaya (Selangor)

Responsibilities:

•To be a one stop shop to all consumerbanking customers by providing accurate & timely information on product& services, relevant to their needs

•Assist customers in fulfilment of theirtransaction or servicing requests via the telephone

•Achieve first call resolution in allcustomer interactions, where possible

&#8226romote the use of automated channels andits benefits to customers

•Acquire new business by proactive tag on& generate new sales opportunities

•Leverage on continuous improvement journeyby proposing & giving suggestions/ recommendations on workflowimplementation & productivity improvements

Requirements:

•Candidate must possess at least aPrimary/Secondary School/SPM/"O" Level, HigherSecondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.

•Fresh graduates are encouraged to apply.

•At least 1 year(s) of working experiencein the related field is required for this position.

&#8226referably Junior Executives specializingin Customer Service or equivalent would be an added advantage.

•50 Full-Time position(s) available.

•Consistent work history with minimal “jobhopping” on CV. Long Durations of Tenure at prior organizations Preferred.

•Ability to read, speak, write/spell inEnglish in Proficient Manner

•Ability to speak in Mandarin would be anadded advantage

•A sound knowledge of telephone etiquetteand customer service. Experience handling escalated callers Preferred.

•Attention to detail; ability tocomprehend, capture as well as interpret customer inquiries via the phoneand/or email

•Outstanding customer service skills;Highly customer focused, with a desire to resolve each           customers’ issue

&#8226C Skills in Windows Environment

&#8226roficient in basic MS Office applications(Outlook, Word, Excel)

•Typing proficiency of 35 wpm and accuratedata entry skills

•Strong interpersonal skills

•Ability to manage difficult customersituations

•High analytical skills; Good problemsolving skills

&#8226leasant personality and positive workingattitude

•Ability to work a changing schedule, asdictated by customer needs

•Rotating Shift Working Hours (24x7)

Please submit your detailed resume withphotograph to [email protected]

Thank you for your interest. ONLY SHORTLISTED CANDIDATES WILL

BE NOTIFIED.