All about call center

salwani911

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pinkunoneko

tadi CIMB (SBB) call wat phone interview then panggil interview next Tuesday utk post Call Center Exec. Dia cakap basic 2k tapi ada shift allowance 200-300 per shift. Dia tanya gak leh ke keja call ctr nie melekat je kat kerusi blablabla....SPM Math & Eng dapat baper, keja skang wat apa sumer..

Camna eh..nak pegi ke tak. Rasanya pegi kot interview tu..tapi..camna rasanya keja shift nie eh...weekends plak kena keja..nanti tak lama lagi nak kawen..ada masalah tak nanti??..ada sesapa experience keja CIMB (SBB) call center?

zishaz

Originally posted by pinkunoneko at 27-3-2007 03:04 PM
tadi CIMB (SBB) call wat phone interview then panggil interview next Tuesday utk post Call Center Exec. Dia cakap basic 2k tapi ada shift allowance 200-300 per shift. Dia tanya gak leh ke keja ca ...

utk yg suke keje shift...cs ni mmg ok le..sbb salary mmg best..
i xsuka keje shift so...i resign..
cs ni dia ada KPI...cuti, MC or AL..akan effect ur KPI..
my experience..kalu nk cuti..tak leh lelama..mmg bosan..cuti kawin lagi le..
tak leh cuti pjg2..kalu bank nk cuti 2mggu lebih pn tak pe sometime lebih 3mggu terus (my sis le masa dia kwin dulu)..
tp kalu cs jgn harap leh buat cmtu...keje shift ni xde live la..(bg I la..sbb masa utk kwn2 pn tak de..)
ada kebaikan gak kalu cuti bkn weekend..cuti utk weekend biasa nyer rotation...
pastu keje time public holiday triple..mula mmg rasa best tp tak leh thn...
i tak tau mcmana senior2 kat sana leh berthn..maybe sbb malas dh nk cari keje lain...

pinkunoneko

Originally posted by zishaz at 27-3-2007 03:45 PM



utk yg suke keje shift...cs ni mmg ok le..sbb salary mmg best..
i xsuka keje shift so...i resign..
cs ni dia ada KPI...cuti, MC or AL..akan effect ur KPI..
my experience..kalu nk cut ...

oh ye ke..dulu u keja mana eh? annual leave pun effect KPI? KPI tu apa eh? something to do ngan performance eh? apa beza CS oficer ngan Call Centre Executive? rasa dah bosan sgt keja tempat skang nie. nak sgt beralih angin. tapi takut lagi worse. dengar gaji masyuk tu yg naik semangat tu.

zishaz

Originally posted by pinkunoneko at 27-3-2007 03:59 PM


oh ye ke..dulu u keja mana eh? annual leave pun effect KPI? KPI tu apa eh? something to do ngan performance eh? apa beza CS oficer ngan Call Centre Executive? rasa dah bosan sgt keja tempat s ...

i dulu kat mcm2 ada..mmg mcm2 ada kat sana..
CSO ni u nyer jobs inbound and outbound u kena handle..
mcm CSE dia byk kpd administrative gak le..dia leader kpd team dia...dia akan jaga performance anak buah dia le..
sometime kalu ada prob dia kena buat outbound..tu pn depends pd kes customer tersebut le...
AL pn effect gak..sbb (cth kalu shri call centre ada target call eg 100call per day u kena pick up..
kalu hari tu u tak dpt so % utk hari tu akan jatuh le..cth BE-below expectation ke etc, for nx day kalu u nk jaga KPI u kena extend keje le, tp bkn consider OT ek, cover yg under target..i ni jenis tak jg KPI pn..time balik..i balik... )
KPI-key performance index..sbb every year dorg akn bg bonus ukt performance..mcm tmpt i dulu..
nx month ni dorg kaya le..dorg dpt performance bonus)...

pinkunoneko

Originally posted by zishaz at 27-3-2007 04:31 PM



i dulu kat mcm2 ada..mmg mcm2 ada kat sana..
CSO ni u nyer jobs inbound and outbound u kena handle..
mcm CSE dia byk kpd administrative gak le..dia leader kpd team dia...dia akan j ...

oh kiranya Call Ctr Exec nie higher rank dr officer lah? my fren cakap biasanya call centre nie cuti seminggu je skali...ye ke?? alamak..macam takut je..takut lagi worse dr keja skang nie. takdelah plak kenalan ke sedara mara keja CIMB..mano nak tanya nie. kang tanya call centre dia kang baru tau hehehehheh......

zishaz

Originally posted by pinkunoneko at 27-3-2007 04:47 PM


oh kiranya Call Ctr Exec nie higher rank dr officer lah? my fren cakap biasanya call centre nie cuti seminggu je skali...ye ke?? alamak..macam takut je..takut lagi worse dr keja skang nie. ta ...

yup..exec lagi higher than officer..
cuti tak tentu le..ikut penglmn i dulu keje 4hari berterusan n cuti 1hari..
kalu keje 5hari berterusan baru cuti 2hari...u leh je kol cc sana..
sbb dulu my fren sblm join..dia kol straight cs tnya mcm2...benefit pn dia tnya...xsalah..

rag_doll

cimb is a good company..wonder how does the call centre works!!!

ctsueraya

camner nak apply cimb nie
takder part time ker?
huhu

pinkunoneko

Originally posted by rag_doll at 28-3-2007 09:06 AM
cimb is a good company..wonder how does the call centre works!!!

ye ker? but having to work in shift n no weekend tu buat i takutlah..some ppl said call ctr nie they work 6 days a week..is it so?

pinkunoneko

Originally posted by ctsueraya at 28-3-2007 10:52 AM
camner nak apply cimb nie
takder part time ker?
huhu

gi apply thru jobstreet. tapi kena jawab soalan vocab sket b4 dpt apply. tak taulah ada part time ke tak.

rag_doll

memang mcm tu ..esp banking coz cust will be calling even on holidays kalau ader problems. The work is really2 stressfull. Jarang ader orang yang stick lama dgn call centre ni coz basically we will just act as an operator and it is a bot frustrating sometime to be scream and yell at every waking hours..

But depends jugak on what type of call ctr that you are working at. Because normally people will only call if there is a problem or want to lodge a complaint. Orang yang berpuas hati dan gembira takkan call punye. So u can imagine what type of calls that you're gonna be handling. Apa2 pun kalau dah biase u'll get used to it.

meesha9501

baru nie sha pn dpt post call center tp kt maybank...
basic 1,600...klu 2k, mayb nak je juin....
pastu xde allowance plk tu....huhuhuhu
mm tp pk2 syg plk kje skunk....
kje pn xde tensen pe2.....
dkt plk ngn umh...minyak semua dh jimat....
so stay kje lama jela...

Pink,
my opinion klu pink
commited pd kerja blhla accept....
klu tak, baik cr other job je...
best of luck...

sabb

Originally posted by pinkunoneko at 28-3-2007 12:42 PM


ye ker? but having to work in shift n no weekend tu buat i takutlah..some ppl said call ctr nie they work 6 days a week..is it so?

that's depends on company lah. i penah g intrvw one comp ni dia kerja masa pendek jer sehari but 6 dats work, 2 days off. Ada comp yg mmg 5 days weeks cuma biasanya, your off n rest day tu x jatuh on sat n sunday. Maybe isnin selasa ker. something like thatlah. Tp yg best lak kalau off rest time weekdays, kita leh g jenjln time weekday. Cthnya g sopping kompleks. Parking murah. Org pon x ramai.

pinkunoneko

tulah, kalo masa bujang2 takde komitmen lehlah tapi kita dah nak kawen dah ujung tahun nie..kang dah start berfamily cuti tak sama pon stress gak. dia offer 2k, allowance shift dalam 200-300. nak kata jauh taklah sgt sbb skang keja kat dsara utama, cimb tu kat plaza dsara tak x byk beza sgt pon. ntahler berbelah bagi nak gi ke tak interview tu. kalo gi then dapat tapi keja tak syok pun masalah gak. ish tak tauler..

juwaini

Originally posted by meesha9501 at 30-3-2007 01:05 PM
baru nie sha pn dpt post call center tp kt maybank...
basic 1,600...klu 2k, mayb nak je juin....
pastu xde allowance plk tu....huhuhuhu
mm tp pk2 syg plk kje skunk....
kje pn xde tensen pe2.....
dkt plk ngn umh...minyak semua dh jimat....
so stay kje lama jela...

maybank memang gaji kecik.. tapi bila rekruit orang nak pointer 3 lebih. 2 ni dorang tak main..
cett... macam best la konon.. hehehe... emosi la plak..
tapi kalau dengan bank gah sikit macam cimb (bukan bcb ye...), hsbc dengan citibank, rasanya senang2 2k sebulan..

juwaini

Originally posted by pinkunoneko at 30-3-2007 04:32 PM
tulah, kalo masa bujang2 takde komitmen lehlah tapi kita dah nak kawen dah ujung tahun nie..kang dah start berfamily cuti tak sama pon stress gak. dia offer 2k, allowance shift dalam 200-300. nak ...

err.. bukan bank2 bersaiz multinasional ni tak banyak kerenah ke pelanggan dia?
lain la kalau syarikat tempatan, ada je masalahnya..
sekadar menyebut beberapa nama : streamyx, tm, astro...

meesha9501

mm tula better call cs or hr cimb dulu tanye....
then, discuss n pk masak2 dulu....
klu 2rat n 3rat skl shift, masyuk tu...huuuhhuhuu
tp tula kita gurl nie, part tu yg ssh....
kang ct tak sama pn leh jd probs...
tp mmg probs pn....
btla isthikharah, mna tau dpt petunjuk...
moga2 pinku dpt bt pilihan yg terbaik

meesha9501

haah, btl2 memilih maybank ni nk yg 3point je...
tp mcmne leh tplh sha xsmpi 3 pn...hehehehe
terlepas pdg kot d.org....
nape,mest juwaini de apply sana?kje bank gak ke?
de membe dpt rhb, basic pn dh 2k...
napela maybank ni kedekuts....

juwaini

Originally posted by meesha9501 at 30-3-2007 04:42 PM
haah, btl2 memilih maybank ni nk yg 3point je...
tp mcmne leh tplh sha xsmpi 3 pn...hehehehe
terlepas pdg kot d.org....
nape,mest juwaini de apply sana?kje bank gak ke?
de membe dpt rhb, b ...

hari tu gi interview dengan member..
walk in aje, pasal dia buat kat pejabat kaunseling..
tanya interview sikit punya banyak..
last2 dia bagitau susah nak dapat pasal pointer tak lebih 3..
orang yang sebelum saya tu dia cakap berkemungkinan besar dapat pasal budak tu sijil dekan punya budak..
padahal yang saya dengar2 (pasal tempat temuduga dia agak open), budak tu banyak tergagap aje..
rhb merge dengan kwsp pun dia tak tau... [edit : bukan merge, tapi takeover]

tapi tak kisah pun, rezeki memana ada..
kita nak positifkan diri, anggap aje bukan kita yang rugi, maybank yang rugi pasal tak amik kita. hehe..

[ Last edited by  juwaini at 30-3-2007 04:52 PM ]