Penumpang semakin bertambah, pekerja airlines tak cukup pulak. Byk syarikat penerbangan tambang murah terpaksa cancel, delay flight etc

R2D2

Will low-cost airlines survive cancellations, delays, outrage?
Imran Ariff - 2h ago

PETALING JAYA: The recent spate of flight disruptions across the globe could spell the end for budget airlines, with lacklustre customer service driving travellers towards full-service airlines, according to a transport expert.

A shortage of baggage handlers means longer times to load and unload, which snowballs into flight delays, says a transport expert.

Since the resumption of international travel, many airlines have caught flak for cancellations, delays and sudden itinerary changes.

While AirAsia has been the subject of much social media uproar in Malaysia for their unexpected schedule changes, international carriers like Europe’s RyanAir and EasyJet have been roundly criticised for sudden cancellations across the continent.

After months of customer outrage, EasyJet’s chief operating officer resigned recently.

“Trust (in the airlines) is thinning, and it will be very, very hard to fix,” said veteran transport consultant Rosli Azad Khan, who lamented the lack of stringent regulations that once defined the aviation industry.

Looser rules allowed the rise of low-cost airlines but also led to business practices that are now resulting in widespread disruptions, like airlines selling tickets for flights without guaranteeing they have planes to service the route.

Although disruptions have not been limited to budget carriers, Rosli said that full-service airlines tend to have a more fixed schedule – even if that means carrying fewer passengers on board – whereas low-cost airlines are more willing to modify their schedules to ensure efficient routes.

“If low-cost airlines cannot be trusted, eventually, there won’t be much demand for their services left,” he told FMT.

“This has happened in many countries including Malaysia, Indonesia, China and the Philippines where low cost airlines are operating.

“Full-service airlines are making a big comeback, their services are more in demand now and this will continue into the future. That’s where the future is, not in low-cost.”

Worker shortages across the industry

Roger Teoh, a researcher at the Imperial College Centre for Transport Studies, disagreed. He said the disruptions “haven’t been constrained to budget airlines,” naming British Airways and Lufthansa as examples of full-service carriers that have also faced issues.

“I don’t think budget airlines will become less prominent as a result of cancellations as this is an industry-wide disruption spanning across the globe,” he said, one primarily caused by the widespread layoffs that have left the whole ecosystem shorthanded.

Airlines were not solely to blame for overscheduled flights or overestimating their operating capacity, he said. A shortage in baggage handlers would mean longer loading and unloading times, leading to a snowball effect of subsequent delays.

To rebuild customer trust, he suggested that airlines get ahead of the problem and announce cancellations well in advance, as did British Airways, which recently announced it would axe 10,000 flights up to the end of October to ensure it could more reliably service the remainder.

For prospective travellers, Teoh advised flying in the morning as later flights are more likely to be affected by a backlog of delayed flights built up over the day. Packing light and avoiding the need for checked-in baggage would also help to avoid the lengthy waits at the carousel seen in various parts of the world.

Suresh Singam, the chairman of the Board of Airline Representatives Malaysia, said that many of the disruptions being experienced are beyond the control of airlines. Many had difficulty in attracting retrenched workers to return.

He said customers should know that the situation is only temporary.

He urged airlines to provide effective and appropriate customer care to regain the trust of travellers. Airlines should keep passengers informed about disruptions, provide assistance and support during delays and put them on alternative flights as quickly as possible.

“All airlines have a duty to their customers to ensure that everyone is able to get to where they are going with minimal disruption,” he said.

sumber: freemalaysiatoday.com

batu kikir

Most corporations and companies are just plain stupid.
Rugi sikit..........buang orang.
MCO.........operasi tutup..........buang orang.
Nah sekarang bila ekonomi dah pulih...........menggelupur cari orang.
Just reminder to ALL job seekers............kalau pernah dengar ada syarikat yg buang staffs........tak kisahlah VSS ke, MSS ke atau retrenched terus.........dan sekarang lok lak cari orang.......what you need to do is..........bolayankan je la. Tell the companies......F**k you, bastard. We don't hard up working in your companies
Cari syarikat yg benar2 menjaga staffs, nak retrench staffs pun sebagai last of the last option itupun gaji management semuanya dah diturunkan, bagi pampasan and always tell staffs yg kena lay-off bahawa kami terpaksa lakukan dan kalau ekonomi atau bisnis pulih.......kami akan tawarkan kerja semula without losing seniority. Raikan diaorang dalam majlis perpisahan and say we are sorry for this things to happen.

Companies yang berlagak.............just syiohhh them away. And tell them.......pergi mampus.

bintangct

batu kikir replied at 17-7-2022 02:48 PM
Most corporations and companies are just plain stupid.
Rugi sikit..........buang orang.
MCO......... ...

amboi marah betul :
aku tgk AA tu dok cari cabin crew tp xnak amik yg kena buang dulu tu.. kalo amik new cc agaknya bole offer gaji rendah kot Selagi boleh save kan

Meiizu

bintangct replied at 17-7-2022 03:01 PM
amboi marah betul :
aku tgk AA tu dok cari cabin crew tp xnak amik yg kena buang dulu tu.. ka ...

Ohhgitu plak citenya..
Hampehh btul

Meiizu

Ehhh tapi my poket perlukan AA
Hahahahh

sharlenetexas

Mengada2lah.

bintangct

Meiizu replied at 17-7-2022 03:14 PM
Ehhh tapi my poket perlukan AA
Hahahahh

kalau you sanggup go tru all the hassle maka pergi laaa

makadek

Kaya ko org kitaaaaaa
Celah mana terkesan

Azharitubunga

Mas asyik kensel jer flight
Satu lagi... Bila train dlm terminal klia nak buka?
Bas yang disediakan juga terhad
Penumpang international turun beratur panjang
Apa masalah di situ?